FAQs.

Our FAQs are divided into sections by product type, and step in the process. If you have any additional questions, feel free to reach out to us.

Metal Plaques

What is your standard lead time on plaques?
Our standard lead times vary depending on the type of plaque:
Cast plaques: Approximately 20 working days
Etched plaques: Approximately 20 working days
Photo relief plaques: Approximately 30 working days
Bas relief plaques: Approximately 60 working days
Rush production options are available.

Shipping

How do your products ship?
We ship by FedEx, UPS and freight carriers as needed. Once your order ships, you will receive a tracking notification by email.

Maintenance and Care

How do I clean and maintain my exterior signage?
Most exterior letters, signs and plaques will require some maintenance to retain their original luster and shine. We recommend that you clean all plastic and metal letters with a good dishwashing soap and water, using a very very light brush like a soft toothbrush or even a towel. This will remove any dirt and pollutants gathered from the environment. Please do not use any harsh or other chemicals, as we can not guarantee the affect it will have on letter finishes. If the face of a metal letter gets scratched, the polyurethane coating can be refinished using a high quality car wax.